How Can I Pay?
Where To Track My Order?
Where do we ship?
We ship world wide but DO NOT ship to the following countries: United Kingdom, United States, Austria and Spain.
We do ship to Ireland and every other country within the EU with the exception of UK territories such as Jersey and Northern Ireland.
What shipping methods do we offer?
Unregistered Mail 2-5 Days (5.00 EURO) to non-EU countries. This is not insured and untrackable.
EMS 3-10 Days (10 EURO) to the Sweden, Finland, Denmark, Norway, Australia and Canada ONLY. This is not insured and is trackable.
UPS Standard 1-2 Days (20 EURO) to EU countries except Sweden. This is generally next day to most EU countries. This is fully guaranteed, insured and trackable.
Where do you ship from?
We ship from a number of warehouses within Europe.
Will I have to sign for my order?
If you use UPS or DHL you will have to sign for your order. If you use Unregistered Mail it will go in your letterbox without the need to sign.
Do we experience customs problems in the EU?
No. Orders to EU countries are next day and without any problems. Germany and France are always next day
What is covered by the Re-Ship Policy?
Everything is covered EXCEPT the following:
- Unregistered Mail shipping option
- Orders to Australia, Canada & Scandinavia
How can I track my order?
You will be emailed your tracker later in the day after the order was shipped. A link to trace your parcel will be emailed to you.
What happens if my order does not arrive?
If it was shipped with Unregisted Mail we will not compensate you for the order not arriving, the only exception to this is customers with a good order history. If it was shipped using UPS or EMS we guarantee the delivery and will re-ship or compensate in the event the order does not arrive.